Shipping Policy
Thank you for choosing Chungums as your preferred online store. We strive to provide you with the best customer experience, including fast and reliable shipping. Please review our shipping policy to understand how we handle shipping, delivery, and related matters.
Processing Time
Once your order is received, our team will process it within 1 business day. During peak seasons or special promotions, processing time may be slightly longer. We appreciate your patience.
Shipping Methods and Carriers
We offer two shipping services through Royal Mail,
- Tracked 24 (Priority or Express service), or
- Tracked 48 (Standard service).
These shipping options will be displayed during the checkout process, and you can choose the one that suits your needs and preferences.
Shipping Costs
The shipping cost is calculated based on the weight of your order, the destination address, and the chosen shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.
Domestic and International Shipping
We ship orders within the United Kingdom, North America, the Caribbean, and Africa. Please keep an eye on our updates for potential expansions to more regions in the future.
Delivery Time
The estimated delivery time will depend on the shipping method selected and the destination. Please note that unforeseen circumstances such as weather conditions or customs delays may impact delivery times. We strive to provide accurate estimates but cannot guarantee exact delivery dates.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your shipment.
Delivery Issues and Lost Packages
In the rare event that your package is lost or damaged during transit, please contact our customer support team as soon as possible within 7 days of the expected delivery date. We will investigate the issue and work with the shipping carrier to resolve it promptly. Please provide any relevant information and photographs of the damaged package, if applicable.
Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delivery issues or delays caused by incorrect or insufficient address information.
Package Acceptance
It is the responsibility of the customer to ensure someone is available at the shipping address to accept the package. If the carrier is unable to deliver the package due to the recipient's absence, a notice will be left with further instructions or a re-delivery attempt may be made.
Order Modifications or Cancellations
Once an order has been placed, modifications or cancellations may not be possible. However, please contact our customer support team as soon as possible if you need to make changes, and we will do our best to assist you.
Returns and Exchanges
For information on returns and exchanges, please refer to our separate Returns and Refunds Policy.
Contact Us
If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team via the contact form.
Please note that this shipping policy is subject to change without prior notice. The most up-to-date version will always be available on our website. By placing an order with Chungums, you agree to abide by the terms and conditions outlined in this policy.
Thank you for choosing Chungums. We appreciate your business and look forward to serving you with our delicious products!
Chungums Limited, a private company limited by shares, is a company registered in England and Wales (registration number 14900629) with its registered address: Witney, OX29 0AU, United Kingdom.