Privacy Policy

Chungums Privacy Policy

At Chungums, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we obtain from our customers. By using our services or providing your personal information to us, you consent to the practices described in this Privacy Policy.

Information We Collect:

  1. Personal Information:
    • We may collect personal information, including email addresses, names, contact numbers, and payment details when customers interact with our website, make a purchase, subscribe to our newsletter, or contact us for support or inquiries.
  2. Usage Data:
    • We collect information on how our services are accessed and used. This data may include your IP address, browser type, pages visited, and other diagnostic data.
  3. Payment Details:
    • When you make a purchase, we collect payment information necessary to process your order. This may include your credit or debit card number, card expiration date, CVV code, and billing address. We do not store this information on our servers; it is securely processed by our third-party payment processors.

Use of Personal Information:

  1. Email Communications:
    • We may use your email address to send transactional emails, such as order confirmations, shipping updates, and customer service responses.
  2. Marketing Communications:
    • With your explicit consent, we may use your personal information to send promotional emails, newsletters, or other marketing materials related to our products, discounts, or events. You can opt out of these communications at any time.
  3. SMS Communications:
    • With your consent, we may send promotional SMS messages. You can opt out by following the instructions provided in the message.
  4. Internal Use:
    • We may use your personal information for internal purposes, such as analysing trends, improving our services, and enhancing customer experiences.

Data Sharing:

  1. Third-Party Service Providers:
    • We may share your personal information with trusted third-party service providers who assist us in delivering our services, processing payments, managing marketing campaigns, or analysing data. These third parties are obligated to maintain the confidentiality and security of the information.
  2. Social Media Platforms:
    • We may share your information with social media platforms such as TikTok Shop, Facebook, Instagram, and Pinterest for targeted advertising and marketing purposes. This includes sharing data for custom audience creation and retargeting campaigns.
  3. Legal Requirements:
    • We may disclose your personal information if required by law, governmental request, court order, or to protect our rights, enforce our policies, or comply with legal processes.

Data Security:

  • We implement reasonable security measures to protect the personal information we collect and store. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention:

  • We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy:

  • Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take appropriate steps to delete it.

Changes to the Privacy Policy:

  • We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or by sending an email notification.

Contact Us:

  • If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us via the contact form on our website.

By providing your personal information to Chungums, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information in accordance with this policy.

Chungums Limited

Chungums Limited, a private company limited by shares, is a company registered in England and Wales (registration number 14900629) with its registered address: Witney, OX29 0AU, United Kingdom.