Returns and Refunds Policy

At Chungums, we strive to provide you with the highest quality products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we have outlined our Returns and Refunds Policy below. Please read this policy carefully before initiating a return or refund request. By making a purchase on our website, you agree to adhere to the terms and conditions stated herein.

 

Returns Eligibility

  • We accept returns for eligible products within 14 days of the delivery date.
  • To be eligible for a return, the item(s) must be unused, unopened, and in their original packaging.
  • Qualifying reasons for a refund are:
    • the item(s) received could be damaged, defective, or expired, or
    • a wrong product was delivered.

 

Return Process

  • If you wish to initiate a return, please contact our customer support team within 7 days of receiving your order. Provide them with your order details, reason for return, and any supporting documentation or photographs, if applicable.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions.
  • Please ensure that the returned items are securely packaged to prevent damage during transit.
  • The customer is responsible for any shipping costs associated with returning the product.

 

Refunds:

  • Once we receive and inspect the returned items, we will notify you via email regarding the status of your refund.
  • If the return is approved, we will initiate a refund to your original method of payment. The refund amount will be the purchase price of the returned item(s), excluding any shipping charges.
  • Please note that it may take some time for the refunded amount to be reflected in your account, depending on your bank or credit card provider's processing time.

 

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. Provide them with your order details and any supporting documentation or photographs.
  • We may require you to return the damaged or defective item(s) for inspection before issuing a replacement or refund.

 

Exchanges:

  • We do not offer direct exchanges for returned items. If you wish to exchange a product for a different variant or flavour, please follow the return process outlined above and place a new order for the desired item.

 

Changes to Returns and Refunds Policy:

  • We reserve the right to modify or update this Returns and Refunds Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

 

If you have any further questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

 

Chungums Limited, a private company limited by shares, is a company registered in England and Wales (registration number 14900629) with its registered address: Witney, OX29 0AU, United Kingdom.